Last Updated: 1 June 2026

1. About Us

These Terms and Conditions govern your use of our services and website. By using our services, you agree to these terms in full.

  • Business Name: Whiteleys Cleaners

  • Address: 1-3 Ravenswood Crescent, West Wickham, BR4 0JH

  • Email: info@whiteleyscleaners.co.uk

  • Phone: 020-8777-5512

  • Website: whiteleyscleaners.co.uk

2. Our Services

Whiteleys Cleaners provides the following services:

  • Dry cleaning

  • Laundry and washing

  • Ironing and pressing

  • Garment alterations and repairs

  • Pickup and delivery (covering BR1, BR2, BR3, BR4, BR7, BR8, CR0, CR2 and surrounding areas)

We reserve the right to refuse any garment or item that we deem unsuitable for cleaning or alteration without prior notice.

3. Accepting These Terms

By dropping off your garments, booking a pickup, or placing an order with us — either in-store or via our website — you confirm that you have read, understood, and agreed to these Terms and Conditions.

4. Garment Acceptance & Care Labels

When you submit garments to us, you agree that:

  • You are the lawful owner of the items or have the authority to submit them for cleaning

  • You have disclosed any known stains, damage, or special care requirements at the time of submission

  • We will follow the care label instructions attached to the garment wherever possible

  • We are not liable for damage resulting from incorrect, missing, or illegible care labels

  • We reserve the right to refuse items we believe may be damaged by standard cleaning processes

5. Pricing & Payment

  • All prices are displayed in GBP (£) and are inclusive of VAT where applicable

  • Prices are subject to change without prior notice; the price quoted at the time of submission applies

  • Payment is due upon collection of your items or upon delivery

  • We accept cash, card, and other payment methods displayed in-store

  • We reserve the right to withhold cleaned garments until full payment is received

6. Turnaround Times

  • Standard turnaround times are communicated at the time of submission or booking

  • We will make every reasonable effort to meet agreed timelines

  • We are not liable for delays caused by unforeseen circumstances, including equipment failure, supplier delays, or events beyond our control

  • Express or same-day services, where available, may attract an additional charge

7. Pickup & Delivery Service

When using our collection and delivery service:

  • You must ensure someone is available at the agreed time to hand over or receive items

  • We are not responsible for items left unattended without prior arrangement

  • Delivery slots are estimated and may be subject to minor changes; we will notify you of significant delays

  • We reserve the right to cancel or reschedule pickups or deliveries in exceptional circumstances

8. Liability for Loss or Damage

We take the utmost care with every item entrusted to us. However:

  • Our liability for any lost or damaged item is limited to a maximum of 10 times the cleaning charge for that item, in line with industry standards set by the Textile Services Association (TSA)

  • We are not liable for pre-existing damage, wear and tear, colour fading, shrinkage due to faulty fabric, or damage resulting from non-disclosed conditions

  • We are not liable for damage to items containing non-colourfast dyes, faulty zips, loose buttons, or weak fabric

  • Claims for loss or damage must be raised within 7 days of collection or delivery

9. Uncollected Items

  • Items not collected within 3 months of the agreed collection date will be considered abandoned

  • We will make reasonable efforts to contact you before this deadline

  • Uncollected items may be donated to charity, recycled, or disposed of after this period

  • We are not liable for any loss arising from uncollected items after the 3-month period

10. Alteration & Repair Services

  • Alterations and repairs are carried out based on your instructions at the time of submission

  • Once alterations are completed, we cannot reverse the work

  • We cannot guarantee that alterations will result in a perfect fit if measurements or instructions provided by the customer were inaccurate

  • Additional charges apply if further alterations are required due to customer error

11. Customer Responsibilities

You are responsible for:

  • Removing all valuables, money, and personal items from pockets before submission

  • Informing us of any special care requirements or pre-existing damage

  • Collecting your items within the agreed timeframe

  • Ensuring accurate contact information is provided at the time of booking

We are not responsible for any items left in garment pockets.

12. Complaints & Disputes

We are committed to resolving any issues quickly and fairly. If you have a complaint:

  1. Contact us within 7 days of receiving your items

  2. Email us at info@whiteleyscleaners.co.uk or call 020-8777-5512

  3. Bring the item(s) in question to our store for inspection

  4. We will investigate and respond within 5 working days

If we cannot resolve the matter, you may seek further assistance through the Textile Services Association (TSA) or Citizens Advice.

13. Intellectual Property

All content on our website — including text, images, logos, and branding — is owned by or licensed to Whiteleys Cleaners. You may not reproduce, copy, or distribute any content without our prior written permission.

14. Website Use

  • Our website is provided for informational and booking purposes only

  • We make no warranties that the website will be uninterrupted, error-free, or free of viruses

  • We reserve the right to modify or withdraw website content at any time without notice

  • Links to third-party websites are provided for convenience only; we are not responsible for their content or privacy practices

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website. Continued use of our services after changes are published constitutes your acceptance of the updated terms.

17. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Whiteleys Cleaners
1-3 Ravenswood Crescent, West Wickham, BR4 0JH
📧 info@whiteleyscleaners.co.uk
📞 020-8777-5512