Last Updated: 1 June 2026

1. Who We Are

Whiteleys Cleaners is a dry cleaning, laundry, alterations, and repair service based at 1-3 Ravenswood Crescent, West Wickham, BR4 0JH, United Kingdom.

  • Website: whiteleyscleaners.co.uk

  • Email: info@whiteleyscleaners.co.uk

  • Phone: 020-8777-5512

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

When you use our services — including our pickup and delivery service, online enquiries, or contact form — we may collect the following personal information:

  • Identity Data: Full name

  • Contact Data: Email address, phone number, home or business address (including postal codes BR1, BR2, BR3, BR4, BR7, BR8, CR0, CR2 and surrounding areas)

  • Service Data: Details of garments submitted for cleaning, alterations, or repairs

  • Transaction Data: Payment details and billing records

  • Communications Data: Records of any emails, calls, or messages exchanged with us

  • Technical Data: IP address, browser type, and pages visited on our website (collected via cookies)

3. How We Collect Your Data

We collect personal data through:

  • Direct interactions — when you book a service, call us, email us, or fill out a contact form

  • Pickup and delivery bookings — when you schedule a collection or drop-off

  • Our website — through cookies and standard server logs

  • Third parties — such as payment processors or review platforms

4. Why We Use Your Data

We use your personal data for the following purposes:

PurposeLegal Basis
Processing and fulfilling your cleaning/alteration ordersPerformance of a contract
Communicating order updates, collection, and delivery timesPerformance of a contract
Sending promotional offers or newsletters (with consent)Consent
Improving our website and servicesLegitimate interests
Processing payments and maintaining financial recordsLegal obligation
Responding to enquiries and customer supportLegitimate interests
Complying with legal or regulatory requirementsLegal obligation

5. How We Share Your Data

We do not sell your personal data. We may share it only with:

  • Payment processors — to handle transactions securely

  • Delivery partners — where applicable, for collection and drop-off logistics

  • IT and website service providers — who help us maintain our website and systems

  • Regulatory authorities — if required by law (e.g., HMRC, police)

All third parties are required to handle your data in line with UK GDPR.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies may collect:

  • Pages visited and time spent on the site

  • Browser and device type

  • Referring website

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

7. Data Retention

We retain your personal data only as long as necessary:

  • Customer order records — retained for up to 6 years for tax and legal compliance

  • Marketing communications — until you withdraw consent

  • Website analytics data — typically up to 26 months

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict how we process your data

  • Data portability — receive your data in a structured, machine-readable format

  • Withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us at info@whiteleyscleaners.co.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payments are processed through secure, encrypted channels. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.

11. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

13. Contact & Complaints

For any privacy-related queries or concerns, contact us at:

Whiteleys Cleaners
1-3 Ravenswood Crescent, West Wickham, BR4 0JH
📧 info@whiteleyscleaners.co.uk
📞 020-8777-5512

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):